With ecommerce catalogs gaining a crucial role in sales and marketing, the complexities of managing them have also increased significantly. And for those seeking reliable support, we have listed here the top 6 companies reputed for ecommerce catalog management services.
Your online product catalog is your ultimate marketing and sales tool for product visibility and influencing the buyer’s choice. With NASDAQ having forecast that by 2040, around 95% of purchases will happen online, your e-commerce catalog assumes greater importance than your shopping window display. And you need to hire experts, or specialized ecommerce catalog management service providers, to ensure online success.
E-commerce product catalog management and catalog processing are specialized tasks. Even the slightest of mistakes can cost your company in terms of both customers and revenue. According to a study, 65% of products are returned to e-commerce platforms due to mistakes from the retailers themselves and 22% of customers claimed that they returned the product because it wasn’t portrayed accurately online.
In North America alone, there are about 1.3 million e-commerce companies. See it from a global perspective, and the number of companies needing e-commerce catalog management shoots to the sky. And most of them can’t afford to spare the infrastructure or in-house resources needed for rigorous catalog management.
Naturally, with the scale of work and infrastructure requirements beyond the scope of patchwork teams, most e-commerce companies are now using a blend of outsourcing and in-house supervision to manage their ecommerce catalogs.
How to select the best eCommerce catalog management companies
A search on the internet will give you the names of several hundred eCommerce catalog management solution providers. Most will claim to provide the same or similar services related to ecommerce catalog management.
But keeping data consistent and updated, listing products on multiple channels supporting different formats, and tagging as per customer preference, requires dedicated infrastructure. Any deficiency in fulfilling such requirements can render your ecommerce catalog ineffective.
Thus, to compile our list of top ecommerce catalog management companies, we first checked whether the companies offer:
- Migration of data from legacy systems to catalog on the latest ecommerce platforms.
- Entry and updating of product descriptions, specifications including price, SKUs, images, etc.
- Product information management, i.e. categorization, indexing, meta data and archiving.
- Integration support with existing ERP and PIM systems.
- Advanced search and guided navigation functionalities.
- Creative work, including optimization of product images, retouching and validation.
- Integration support for shopping carts and billing and order management systems.
- Omnichannel access and display.
Specialized e-catalog management services can help you overcome many challenges. But the last thing you want is to hire the wrong company. So, to make your job easy, we have listed below the 6 companies most capable of providing product catalog management on digital platforms for clients.
Top 6 eCommerce catalog management companies for outsourcing
To select the most capable vendors, we had to consider multiple factors, besides those listed in the previous section, regarding the companies we initially shortlisted. These include experience, infrastructure, employee strength, global presence, client base and the range of complementary services needed for ecommerce operations. And according to our research, here are the top 6 ecommerce catalog management companies you can rely on to meet your outsourcing needs.
Infosys Equinox, the digital eCommerce platform, helps enterprises with hyper-segmented and omnichannel catalog management services. Equinox leverages best-of-breed service, product, platform and industry capabilities from Infosys.
Their future-ready catalog management process architecture offers flexibility for enterprises to pick and choose out-of-the-box solutions. They help eCommerce players to take advantage of emerging social, chat, voice, and augmented reality commerce channels to facilitate closer consumer-brand interactions. Their eCommerce catalog management as-a-service blends digital experiences with physical ones, enabling brands to deliver more satisfying contactless shopping and memorable shopping experiences.
Used by several leading global eCommerce enterprises, they help drive $15B+ in annual eCommerce gross merchandise value.
- Digital catalogs with embedded buy buttons and checkout.
- Catalogs with price search options.
- Backend services to manage promotions, merchandising, and inventory.
- Product finders, microsites, AR/VR applications.
- Value added services to manage customer accounts, orders, shipping, and loyalty programs efficiently.
2. Hitech BPO
A leading provider of Business Process Outsourcing Solutions since 1992, Hitech BPO is an ISO certified company, recognized by Dun & Bradstreet as a top BPO Company for four years consequently. With expertise across various industries, the company provides customized catalog management solutions for leading eCommerce giants like Amazon, eBay, etc.
Hitech BPO is actively helping the operations of more than 5,000 clients across 5 countries. Backed by a team of 1,200+ trained professionals they provide a powerful suite of eCommerce catalog management and have successfully handled 3,100+ projects.
Hitech BPO’s eCommerce catalog management solutions to drive high conversions include:
- Catalog data entry and conversion
- Catalog updating & maintenance
- Catalog product image editing
- Catalog data cleansing and enrichment
Hitech BPO has a huge experience of 30 years as a BPO company with offices in India, the USA, and the UK, and delivery centers in Ahmedabad, India. The fact that 95% of Hitech BPO’s revenue is generated through recurring clients speaks eloquently about the company’s ‘client first’ approach and credibility.
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Sana Commerce, the eCommerce platform, was established in 2007. Headquartered in Rotterdam, Zuid-Holland the eCommerce experts with 15 years of experience are available for help in the US, Europe, and the Middle East. They help retailers in consumer-facing scenarios and B2B scenarios.
Sana’s catalog management solutions support manufacturer, wholesaler and distributors with well-managed online product catalogs to ensure their customers easily find products, product details, technical specifications, images, related products and much more. The eCommerce catalog management service provider customizes product details displayed per customer segment. Their future facing catalog management solutions are backed by advanced design capabilities, cutting-edge technology and unrivaled performance.
Supported by a global partner network, Sana Commerce is recognized for:
- Catalogs fed with real-time data coming from ERP
- Digital catalogs with user-friendly navigation
- Enticing catalog designs
- Accurate and real-time inventory data management
- Expert eCommerce advice
- Online catalog marketing
Team4eCom is a leading eCommerce support service provider. With 19+ years of experience, backed by a team of 1000+ seasoned specialists, the company’s website showcases many noteworthy catalog management projects in its kitty. The company manages its global clients from numerous industry verticals from offices located in the US, UK, and Lithuania.
Since 1999, the company has been catering to diverse industry verticals with 360-degree eCommerce management services pertaining to Channel Advisor management, eBay listing, catalog management, Amazon data entry, and more.
The company offers a range of eCommerce catalog management services, including:
- Ecommerce catalog building & indexing services
- Bulk product upload/ product data entry
- Product image editing and retouching
- Inventory data management
- Product catalog data cleansing
- Description writing and product listing
Launched in 2016, Kibo Commerce is a unified omnichannel eCommerce solutions organization. Vista, the leading global investment firm, acquired three companies – MarketLive Shopatron, Fiverun, and unified them as Kibo.
Recognized as one of the modern platforms, Kibo helps retailers to manage products and categories within catalogs to build engaging experiences. Kibo makes it easy for eCommerce players to provide the key product details easily and quickly, further helping them to quickly scale personalized shopper experiences. Managing numerous retail brands, they offer unified catalog management solutions for B2C and B2B eCommerce order management. Headquartered in Dallas, Texas, the company offers the following services:
- Kibo Headless Commerce – Catalog management solutions offering top-rated commerce functionality and great extensibility to support the unique customizations.
- Kibo Personalization – Deliver intelligent personalization at customer touchpoint
- Kibo Order Management – Helps online shoppers find where products are located, and when and how to have the order fulfilled
Bunch was founded in late 2017 to fill the gap between eCommerce companies in need of scalability and outsourcing firms. Headquartered in Hong Kong, the company specializes in outsourcing, content moderation, customer support, image moderation, as stated on their LinkedIn profile.
A team of 120+ specialists at BUNCH fit into any process, whether it’s communicating with suppliers, updating product content, stock consolidation, or anything else. Their catalog management specialists handle eCommerce order peaks and valleys, maintain catalogs, and keep customers satisfied in near real-time. Bunch eCommerce services include:
- Catalog Management
- Order Management
- Photoshop Services
- Customer Support
Choosing a good catalog management service provider isn’t an instantaneous process. You have to apply your energies to the task. The six catalog management specialists we have mentioned and discussed above may help you make a better choice.
At HabileData, our eCommerce catalog management consultants help you to use catalogs to their full potential as marketing and sales tools. We act as strategic partners you can rely upon in all circumstances.
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